Volvo offers free shipping from PDCs for emergency parts orders
The Trucker News Services
2/8/2008
A new program from Volvo Trucks North America means customers can concentrate on hauling freight, instead of paying for it when they need a repair. As part of its commitment to deliver the best customer support in the industry, Volvo has eliminated freight charges in most cases for shipments of emergency replacement parts from its parts distribution centers (PDCs). The new program took effect in the U.S. in mid-January and becomes effective in Canada at the end of March.
This means if a part is not available at a Volvo dealership, but is available within Volvo’s network of eight U.S. and Canadian PDCs, it will be shipped overnight to the dealer at no cost to the customer. In addition, parts can be ordered after hours and received the next day or ordered on Saturdays for Monday delivery, all with no freight charge. Oversize parts (weighing more than 150 pounds) are shipped via LTL carrier, again with no freight charges to the customer.
“Volvo’s goal is to have better than 90 percent over-the-counter parts availability at its dealers,” said Joy Johnson, director of parts support for Volvo. “If the part is not at the dealer, but is in our industry-leading PDC network, it will be shipped overnight with no freight charge for the customer”
Volvo Trucks North America assembles its Volvo VT, VN and VHD trucks in the United States, at the ISO14001 and ISO9001 certified New River Valley Plant in Dublin, Virginia. Volvo engines for North America are assembled in Hagerstown, Maryland. Volvo sponsors the America’s Road Team national highway safety outreach program.
Volvo Trucks North America is part of the Volvo Group of companies, a publicly held company headquartered in Gothenburg, Sweden. With 2006 sales of approximately $34 billion, Volvo’s business areas include heavy trucks, buses, construction equipment, marine and industrial drive systems, aerospace, and financial services.
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