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IdleAir extends customer support hours

As more fleets and owner-operators sign up for the service, IdleAir continues to grow its nationwide network of TSE locations.

The Trucker News Services

7/26/2012

KNOXVILLE, Tenn. — IdleAir, the truck stop electrification (TSE) service provider, has extended its customer support hours.

Customer support is now available from 8 a.m. to 2 a.m., EST, seven days a week.

“We continue to increase customer support in response to strong and growing demand for IdleAir services”, says Ethan Garber, IdleAir CEO. “Since our re-launch in August of 2010, IdleAir has signed up 30,000 professional drivers and more than 400 fleets, representing over 80,000 company drivers. As a service-centric company, we are committed to adding resources that ensure satisfied guests and repeat visits.

“Our extended customer support hours start two hours earlier in the morning, and enable IdleAir to better serve our many new customers as they check-out from visits and plan their routes, including their next IdleAir visit,” adds Garber.

The IdleAir customer support team is located at IdleAir’s headquarters in Knoxville, Tenn. IdleAir continues to create American jobs as the company grows and opens new locations.

As more fleets and owner-operators sign up for the service, IdleAir continues to grow its nationwide network of TSE locations. The company plans to open these locations in the near future:

• El Paso, TX: Flying J #728 - I-10 Exit 37

• Milton, PA: Flying J Fuel, Penn 80 - I-80 Exit 215

• Carlisle, PA: Flying J #708 - I-76 / I-81 Exit I-76 Exit 226 / I-81 Exit 52, and

• Dallas, TX: Flying J #726 - I-20 Exit 472

IdleAir supports American energy independence by using homegrown electric power from domestic energy resources.

IdleAir, a division of Convoy Solutions LLC, is the largest provider of Truck Stop Electrification (TSE) services at major travel centers, including Pilot Flying J, Love’s, Sapp Brothers, and select TravelCenters of America and Petro franchisee locations.

IdleAir currently operates 28 locations in 12 states. The service enables truck drivers to eliminate engine idling or running their APUs while enjoying powerful air conditioning and heat, 120V electricity, high-speed Internet, and satellite TV. At less than half the cost of idling, IdleAir helps truck drivers sleep better and save money while reducing emissions.

The Trucker staff can be reached to comment on this article at editor@thetrucker.com.

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