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Goodyear-FleetHQ gets millionth customer up and running in less than 2 hours

The one millionth Goodyear-FleetHQ Emergency Roadside Service call took place earlier this month.

The Trucker News Services

9/2/2014

AKRON, Ohio — In the trucking industry, vehicle downtime equals lost revenue. Trucks that have been immobilized by tire-related problems need to get back on the road as quickly as possible.

“That’s why having access to a comprehensive emergency roadside service program is so important,” said Jose Martinez, business solutions manager, Goodyear Commercial Tire Systems.

The Goodyear Tire & Rubber Company’s 24/7 Emergency Roadside Service program recently helped its one millionth customer return to service.

“This significant achievement is a testament to the power of Goodyear’s 24/7 Emergency Roadside Service program,” which is offered through the Goodyear-FleetHQ suite of business solutions, said Martinez. (Goodyear-FleetHQ began offering Emergency Roadside Service in late-2007.)

The one millionth Goodyear-FleetHQ Emergency Roadside Service call took place earlier this month.

A driver for Schneider National, one of North America’s largest commercial trucking fleets, was driving near Floresville, Texas, when his truck ran over a road hazard, which caused one of its trailer tires to deflate.

After pulling over to the side of the road, parking his truck and inspecting the tire, the driver notified Schneider’s Emergency Maintenance department.

A Schneider call agent collected key information, including the truck’s location, and entered it into a form on the Goodyear Commercial Tire & Service Centers’ Web site.

“The data was then sent to our 24/7 Goodyear-FleetHQ Solution Center,” said Martinez. “A trained tire professional at the center dispatched a tire service technician from a San Antonio-based Goodyear Commercial Tire & Service Center, who drove out to the downed truck.”

The Goodyear Commercial Tire & Service Center technician replaced the truck’s flat trailer tire with a new Goodyear tire, which enabled it to return to service. The roll time? “Just one hour and 45 minutes from the moment the driver contacted the Schneider Emergency Maintenance department to the moment his truck was back on the road,” said Martinez.

Goodyear-FleetHQ Emergency Roadside Service delivers roll-time of two hours and 11 minutes, on average, “which makes a roll time of one hour and 45 minutes even more extraordinary,” he noted.

Using Goodyear-FleetHQ Emergency Roadside Service also gives fleets and owner-operators access to more than 2,200 Goodyear-affiliated commercial tire service providers from coast to coast. “Help is never too far away,” said Martinez.

In addition to contacting the Goodyear-FleetHQ Solution Center through the Goodyear Commercial Tire & Service Center Web site, drivers also can call a dedicated number (866) 353-3847) or contact Goodyear-FleetHQ through the Goodyear Road Service App, which is available for both iPhones and Androids. (For more information about the Goodyear Road Service App, click here.)

“There are multiple ways to engage Goodyear-FleetHQ Emergency Roadside Service,” said Martinez.

“Regardless of the method drivers use to contact us, our goal is to get trucks up and running as quickly and efficiently as possible, so fleets can continue to focus on their core business, which is moving freight.”

“Goodyear has been the primary tire supplier to Schneider for 27 consecutive years,” said Steve Graham, vice president, line haul purchasing, Schneider National. “High-quality tires and a comprehensive tire maintenance program help reduce the potential for truck downtime, but it sometimes happens.

“Goodyear-FleetHQ Emergency Road Service is just one more component of the end-to-end service that keeps us with Goodyear and helps ensure that we meet or exceed the expectations of our drivers and our customers. No other roadside service provider can match the coverage, compliance, experience and expertise of Goodyear.”

Goodyear Commercial Tire Systems offers The Total Package Solution of industry-leading tires, services and profitability tools to help commercial trucking fleets lower their total cost of ownership. To learn more, visit www.goodyeartrucktires.com.

The Trucker staff can be reached to comment on this article at editor@thetrucker.com.

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