LISLE, Ill. – Navistar International Corporation rounded up some of it top technicians August 24 for its 11th annual Navistar Technician Rodeo, a competition symbolizing the company’s commitment to customer uptime that tests the speed and skills of the service professionals throughout their dealer networks.
Nathan Reed, a service technician for RWC International in Phoenix took home the “Top Service Technician” Award in the truck division; while Ben Bird, a service technician for Worldwide Equipment in Cross Lanes, West Virginia, won top honors in the bus division.
“We are very proud of this year’s winners,” said John Pfennig, Navistar’s director for global development. “With each year, the competition among the top Diamond-certified technicians is even fiercer. Nathan and Ben demonstrated the highest skills and abilities in key areas of commercial servicing. They reflect the best traditions of the company’s commitment to technical excellence and customer uptime.”
Reed and Bird were among a field of 16 top service technicians from International and IC Bus dealers across the United States and Canada selected to compete in this year’s rodeo, held at the Navistar facility in Woodridge, Illinois
Participants were selected from among the top 1,400 technicians at International and IC Bus dealers through online testing, with the highest-scoring technicians in each region of the U.S. and Canada invited to compete in the rodeo.
Along with Reed and Bird, finalists represented the following dealerships:
The technicians competed head-to-head in a series of stations designed to simulate service areas for air conditioning, brakes, drive train, electrical and Navistar and Cummins engines. The technicians were scored on how quickly and effectively they navigated their way through the stations, diagnosing and fixing the simulated problems.
“The rodeo competitions are just one way that Navistar personalizes the value of the service technician and continues to invest in the development of highly trained and skilled individuals capable of servicing our trucks and buses all around the globe,” Pfennig said.
Navistar works closely with its dealers to train technicians on all vehicle systems. With training centers in the United States, Canada, Mexico and Latin America, as well as web-based training.
“Participants in this competition have completed all the required and optional trainings and are at the top of their game. They represent our 9,600-plus service technicians from International and IC Bus dealerships, the highest number of any medium/heavy commercial-truck and bus manufacturer,” Phennig said. “The ability of International and IC Bus dealers to repair vehicles right the first time and get customers back on the road is a key business advantage.”