BURLINGTON, N.J. — Arsenault Associates has announced the development of Instant Recall, an exclusive new function of Dossier software that instantly and automatically displays maintenance history information when a new repair order is initiated.
Dossier is Arsenault’s fleet maintenance management software solution.
“Access to previous repair data before work begins makes for better, quicker decisions and has proven to drive rework and related costs to its knees,” CEO Charles Arsenault said. “Instant Recall is a game-changer.”
Instant Recall automatically displays recent repair and maintenance information on a panel that appears on the right side of the screen as soon as the vehicle’s ID is selected when a new repair order is opened.
As more information is added to the repair order, Instant Recall automatically drills down into that vehicle’s history to match the entered information, Arsenault said.
As a result, the technician or supervisor can very clearly see if the same kind of work has previously been performed on a vehicle and when. The technician can also see the repair reasons and what parts were installed, and can even see a specific previously completed repair order or complete repair history – all without leaving the working screen.
“Every fleet maintenance manager knows that rework is the most expensive and time-consuming work any fleet maintenance shop can perform,”
Arsenault said. “A review of past maintenance histories can reduce rework and capture warranty dollars, but all too often that review is skipped.”
That’s because it takes valuable time to stop and perform a database search of repair orders for similar work, and then decide what details of past repair work to review, according to Arsenault.
“It’s an easy thing to skip in the rush of daily work, but this new automation makes it a no brainer,” he said.
Instant Recall automatically identifies and displays previous work performed on a piece of equipment that matches the work about to be performed. Instant Recall enables instant access to past repair order data at general or detailed levels before new work begins.
“No one has to search for information. It’s right there in front of them, before they start the work,” Arsenault said.
“If fleet managers and mechanics have instant access to maintenance history, the work they perform and the maintenance dollars that they spend won’t be a repeat of the past, and rework will all but disappear,” he said. “That will save tens of thousand of maintenance dollars.”
Arsenault said Instant Recall uses VMRS (Vehicle Maintenance Reporting Standards) codes, the only code standard specifically developed for the surface transportation industry. VMRS codes have been adopted by most equipment manufactures and parts suppliers to make it easier for parts ordering, warranty recovery, defect reporting, and other issues.
See an an Instant Recall animation at http://www.arsenault.com/content_pages/view/dossierinstantrecall.
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