WOODRIDGE, Ill. — The truck service market called, and Hendrickson boldly answered.
Service training is one of the most valuable ways a supplier can build credibility and confidence with service technicians and fleets.
As a leading designer in new truck, trailer, and lift-axle suspensions, Hendrickson has developed hands-on training courses aimed at giving technicians the experience they need to properly maintain a suspension system and if necessary, make the repair right the first time.
The program traveled recently to the Universal Technical Institute (UTI) campus in Ontario, Calif., where 66 service professionals attended and worked directly with Hendrickson service managers to gain a better understanding of preventative maintenance, diagnostics and repair tips on the PRIMAAX, HAULMAAX and COMPOSILITE SC.
The classes were split between a brief classroom-style presentation and hands-on service where technicians were able to disassemble suspension models and replace critical parts. Key service points were covered in order to familiarize the technicians with problem diagnostics.
“Our goal is to have every service professional walk away from these courses with an understanding of what to look for on Hendrickson suspensions to shorten the time spent on diagnostics. We also look to the technicians to bring general suspension questions and feedback to our service managers to help us better understand field concerns and share ideas,” David McCleave, director of aftermarket/technical services, said.
McCleave said the campus created a perfect environment for the training.
“The UTI campus gave us the perfect setting for working on our suspension models. Their programs are widely recognized for service education excellence and we are very grateful for their assistance,” McCleave said.
For more information about the Hendrickson Vehicle Suspension Institute and future training programs, contact Hendrickson at (630) 910-2800, or visit the website at www.hendrickson-intl.com.
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