Thursday, January 18, 2018

Kenworth names 2011 Parts Council members to enhance customer support


Friday, April 29, 2011
Kenworth’s quality medium duty products, combined with excellent dealer support, contributed to Kenworth receiving the 2010 J.D. Power and Associates award for “Highest in Customer Satisfaction for Medium Duty Truck Dealer Service.”
Kenworth’s quality medium duty products, combined with excellent dealer support, contributed to Kenworth receiving the 2010 J.D. Power and Associates award for “Highest in Customer Satisfaction for Medium Duty Truck Dealer Service.”

KIRKLAND, Wash.— Kenworth Truck Company has named its 2011 Kenworth Parts Council members. The council consists of leading parts managers from Kenworth dealerships in the United States and Canada. The council’s goal is to further enhance the quality and value of service to Kenworth customers.

Kenworth Parts Council members are: Chairman – Jo Frost, Edmonton Kenworth, Edmonton, Alberta, Canada; Ken Ables, Performance Kenworth, Cleveland, Texas; Paul Baker, Wallwork Kenworth, Fargo, N.D.; Mike Carwile, Truck Enterprises-Richmond, Richmond, Va.; Vic Stiller, Inland Kenworth, Phoenix; Jeff Weaver, Kenworth of Birmingham, Birmingham, Ala.; and Kenworth Dealer Council Representative Jim Moeller, Wisconsin Kenworth, Madison, Wis.

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Kenworth dealers sell genuine Kenworth parts and provide all makes parts and service through more than 300 locations in the United States and Canada. Information on the Kenworth PremierCare parts program is available at www.kenworth.com under Parts and Services. The site includes information on the SmartSearch online parts catalog and cross reference tool, Kenworth PremierCare Connect parts inventory management program, Kenworth PremierCare all-makes parts catalogs, Kenworth Privileges card, monthly Internet parts coupons, and Kenworth Dealer eFlyers with current parts and service specials.

Kenworth’s quality medium duty products, combined with excellent dealer support, contributed to Kenworth receiving the 2010 J.D. Power and Associates award for “Highest in Customer Satisfaction for Medium Duty Truck Dealer Service.”

To help support customers, Kenworth provides a complete dealer list on its website (see below). In addition, the Kenworth PremierCare Customer Center (800) KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Kenworth PremierCare Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.

Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth has received the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products. In addition, the fuel-efficient Kenworth T700 equipped with the low-emission Paccar MX engine was named the 2011 Commercial Heavy Duty Truck of the Year by the American Truck Dealers. Kenworth’s Internet home page is at www.kenworth.com.

Dorothy Cox of The Trucker staff may be contacted to comment at dlcox@thetrucker.com.

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