Tuesday, January 16, 2018

Mack service, parts personnel compete in ‘Masters’ challenge


Friday, November 21, 2014
The inaugural Mack Masters Competition, which began Nov. 17, will challenge teams of service and parts personnel throughout Mack Trucks’ North American dealer network to demonstrate their superior knowledge, skills and teamwork. (Courtesy: MACK TRUCKS)
The inaugural Mack Masters Competition, which began Nov. 17, will challenge teams of service and parts personnel throughout Mack Trucks’ North American dealer network to demonstrate their superior knowledge, skills and teamwork. (Courtesy: MACK TRUCKS)

GREENSBORO, N.C. — Highlighting Mack’s commitment to superior support and service, the inaugural Mack Masters Competition recently kicked off with 991 dealership participants, making up 263 teams from 171 locations throughout the Mack Trucks dealer network.

The winning team will take home the championship trophy following a hands-on competition June 16, 2015, at the Mack Customer Care Center in Allentown, Pennsylvania.

The Mack Masters Competition tests participants’ knowledge of Mack systems and procedures through questions and tasks that require the teams to work together to research and solve problems related to every aspect of the service experience.

“Mack technicians and support teams have immense pride in what they do for Mack customers and are always looking for ways to be even better,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Challenging service and parts personnel to prove their mettle ultimately will improve their speed and accuracy, leading to reduced downtime and more satisfied customers.”

Teams in five regions — Canada, Central, Northeast, Southeast and West — will compete in two rounds of online challenges through March 2015. Each of the three rounds preceding the hands-on competition has a theme: products, systems and diagnostics. Within each of those themed rounds are questions related to parts, service, warranty and technology. Five finalists — one team from each region — will be announced in April at the Aftermarket & Soft Products UPTIME conference in Dallas, and will compete June 16 in a real-time, on-site competition in Allentown to determine who takes home the first Mack Masters championship trophy.

The Mack Masters Competition is run by the Mack Trucks Academy, which develops and implements Mack’s aftermarket support and service training programs. The academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence (ASE).

Follow the ongoing results from the Mack Masters competition at www.mackmasters.com.

The Trucker staff can be reached to comment on this article at editor@thetrucker.com.

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