Wednesday, January 17, 2018

Volvo, Mack introduce pre-paid preventive maintenance plans


Monday, August 10, 2015
The new Volvo and Mack Premium Maintenance Plans are pre-paid contracts that allow customers to select and customize coverage levels and lock in current parts and labor rates. Customers can schedule service through Volvo Action Service at any dealership in the U.S. or Canada.
The new Volvo and Mack Premium Maintenance Plans are pre-paid contracts that allow customers to select and customize coverage levels and lock in current parts and labor rates. Customers can schedule service through Volvo Action Service at any dealership in the U.S. or Canada.

GREENSBORO, N.C. — Volvo Trucks North America and Mack Trucks have introduced pre-paid preventive maintenance plans as part of the OEMs’ ongoing effort to reduce customers’ operating costs.

The Volvo maintenance plans cover all model year 2011 and newer Volvo models powered by Volvo D11, D13 or D16 engines and align with the new service intervals announced earlier this year.

The Mack maintenance plans are available for all model year 2011 and newer Mack models powered by Mack MP7, MP8 or MP10 engines.

Both Volvo and Mack are part of the Volvo Group.

Volvo said in a news release that its maintenance plans are pre-paid contracts that offer numerous levels of coverage, locking in current parts and labor rates and increasing customer control of maintenance expenses. In addition to three specified plans ranging from basic oil changes and 74-point inspections to more in-depth maintenance, Volvo customers can create custom plans of varying scope and duration to fit their specific needs. The plans also offer the option to include service of the aftertreatment system, transmission and chassis.

Customers who purchase a Volvo Premium Maintenance Plan can schedule maintenance at any Volvo dealership in the U.S. and Canada through Volvo Action Service, Volvo’s staff of seasoned uptime experts that provides 24/7 support, offering more flexibility while on the road. Volvo Premium Maintenance Plans can be purchased through Volvo dealers.

Mack said its plans are pre-paid contracts that take the worry and hassle out of maintenance by offering a variety of coverage. Three different plans are available, offering a range of service from basic oil changes and 74-point inspections to more in-depth maintenance, including service for the exhaust aftertreatment system, transmission and chassis. By purchasing a pre-paid maintenance plan, customers can lock in today’s parts and labor rates. They can also choose the duration of their maintenance plan.

Customers who purchase a Mack Premium Maintenance Plan are able to quickly and easily schedule maintenance by contacting Mack OneCall, Mack’s 24/7 service and support network. Customer maintenance can be scheduled and performed at any of the 460-plus Mack dealerships in the U.S. and Canada, offering increased flexibility for the customer.

“Volvo is always looking for opportunities to help protect the customer’s investment,” said Magnus Gustafson, director of service contracts and workshop solutions. “By proactively focusing on service, we help keep the customer on the road by routinely placing the care of their truck in the hands of highly trained Volvo technicians.”

Gustafson said the new program is Volvo’s latest effort to help customers control maintenance costs. Earlier this year, the company announced new recommended maintenance intervals that added 10,000 miles to the previous life of an oil change for model year 2011 and newer Volvo trucks equipped with Volvo engines.

“The new pre-paid preventive maintenance plans demonstrate Mack’s commitment to the customers’ bottom line by helping them control their maintenance expenses,” said David Pardue, Mack vice president of aftermarket business development. “We’ve created these plans with flexibility in mind, so customers can select a plan that best aligns with their business needs. No matter what application – normal duty, heavy haul or severe duty — we offer a plan that covers it.”

The Trucker staff can be reached to comment on this article at editor@thetrucker.com.

Find more news and analysis from The Trucker, and share your thoughts, on Facebook.

Video Sponsors