GREENSBORO, N.C. — The National Institute for Automotive Service Excellence (ASE) recently awarded Continuing Automotive Service Education (CASE) accreditation to the Volvo Trucks Academy, the training arm of Volvo Trucks in North America, and the Mack Trucks Academy, the training arm of Mack Trucks.
Both the Volvo and Mack nameplates are part of the Volvo Group.
CASE accreditation helps ensure high-quality training programs, which ultimately improve a retail dealer’s ability to provide exceptional customer service and support, according to Göran Nyberg, president, Volvo Trucks North American sales and marketing, and Stephen Roy, president, Mack Trucks North American sales and marketing.
The voluntary accreditation program reviews a training provider’s programs against established industry standards, ensuring that the continuing education training adheres to best practices, both said.
“CASE accreditation drives continuous improvement of our instructional program and differentiates us within the heavy-duty truck industry,” Göran said. “Exceptional training is vitally important for the success of our dealer network and drives a greater value of ownership for our customers. Accreditation also validates the quality of training we provide to customers who operate their own service networks.”
“Receiving CASE accreditation spotlights the high-quality training programs offered through Mack Trucks Academy,” Roy said “Meeting CASE standards shows Mack’s commitment to developing exceptional training programs to help increase the service and support for our customers while continuing to support our dealers.”
Volvo Trucks Academy provides dealership sales, parts, service, technician and driver training programs through online e-learning and instructor-led classes held at six locations throughout the United States and Canada.
Additionally, technician and driver training programs are offered exclusively to Volvo customers. Volvo Trucks Academy delivered more than 5,800 instructor-led training courses and nearly 110,000 e-learning courses to Volvo dealerships and Volvo customers in 2013.
Training programs play an integral part in Mack’s customer support strategy and prepare dealer technicians and service personnel to support customers in each area of Mack’s Pedigree Uptime Protection service and support suite — service management, maintenance plans and vehicle diagnostics.
ASE is a non-profit organization established to improve the competence of automotive service technicians through voluntary testing and certification. Recognizing the need for ongoing training of experienced service technicians to keep up with increasingly complex technology, ASE established CASE Accreditation as a voluntary certification program for training providers that offer continuing education to working service technicians.
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