Sunday, January 21, 2018

XPO nets top honors in 8 categories in ‘Loyalty Report’


Friday, April 22, 2016
XPO is a top 10 global provider of transportation and logistics services. (Courtesy: XPO LOGISTICS)
XPO is a top 10 global provider of transportation and logistics services. (Courtesy: XPO LOGISTICS)

GREENWICH, Conn. — XPO Logistics, the second largest less-than-truckload carrier in North America, has been awarded top honors in eight categories in the 2015 Mastio LTL Carrier Customer Value and Loyalty Report.

XPO is a top 10 global provider of transportation and logistics services, including LTL, freight brokerage, supply chain, last mile, intermodal, drayage, truckload, expedite, managed transportation and global forwarding.

Surveyed shippers ranked XPO highest among national LTL carriers in the

categories of:

• Trustworthiness

• Shipments picked up when promised

• Shipments delivered when promised

• Ability to meet appointment times for pick-up

• Shipments delivered with no shortages

• Competitive transit times

• Billing accuracy

• Claims processing

"Trustworthy, on-time pickup and delivery is paramount to every customer relationship,” said Tony Brooks, president-less-than-truckload for XPO Logistics. It's gratifying that LTL shippers in North America have recognized XPO as the leader in these categories, and in many other important areas of customer service. Every employee on our LTL team shares in this honor: our professional drivers, dockworkers, customer service representatives, and the dedicated operations and sales teams that lead our service centers."

This is the 11th consecutive year that Mastio & Co. has published the LTL Carrier Customer Value and Loyalty Report, which quantifies the perceptions of shippers who utilize LTL carriers in the United States. The 2015 findings were based on more than 6,000 observations documented during interviews with 2,021 shippers. Twenty-six LTL carriers qualified for inclusion in the report.

The Trucker staff can be reached to comment on this article at editor@thetrucker.com.

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