Some Omnitracs users lose service, have to resort to paper logs

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Omnitracs Intelligent Vehicle Gateway (PRNewsFoto/Omnitracs, LLC)
Omnitracs CEO Ray Greer said his company deeply regretted the inconvenience the loss of ELD service has caused its customers and is continung to provide regular updates to them as we make progress in fixing the matter. (Courtesy: OMNITRACS)

DALLAS — A portion of the industry that uses Omnitracs electronic logging devices have been advised by the company and impacted carriers to use paper logs pending the fixing of a problem for some users.

Sunday, Ray Greer, Omnitracs CEO issued the following statement:

“On Saturday, November 2, Omnitracs experienced a GPS rollover event that affected our customers’ MCP telematics units. Our IVG, Android XRS, and Roadnet devices were not impacted by this event and continue to operate normally. As someone who has spent 30 years in the operational side of the transportation industry, I fully understand the impact this has on operations and the frustration this creates for drivers and their companies.

“While our backend systems remain fully functional and have bi-directional communications with the devices, we are aware that on some devices, our customers are unable to access both accurate time and location data. Resolving this issue is our highest priority, and our team is working around the clock until all units are again fully operational.

“In addition to our team’s diligent efforts to resolve this issue quickly, we are also working with the manufacturers of the GOBI 1000/3000 chipsets used by the impacted units, to promptly develop a firmware update to fix the issue. Simultaneously, we are exploring software alternatives to address the time and location issues that are impacting the system in the event the firmware update takes longer than expected. In the interim, we advise drivers to maintain paper logs to be fully compliant with ELD/AOBRD regulations.

“We take our responsibility to our customers seriously, and we know they count on us for accuracy, reliability, and integrity. We value their trust beyond all else. We deeply regret the inconvenience this has caused our customers and will continue to provide regular updates to them as we make progress in fixing this urgent matter.”

Federal Motor Carrier Safety Administration regulations require drivers to use paper logs in the event of such occurrences faced by Omintracs users and cannot use paper logs for  more than eight days after a malfumction.

Sources are estimating in the tens of thousands of drivers are impacted by the situation.

 

 

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