ROMULUS, Mich. — Motorcity Systems announced Tuesday that FirstFleet has adopted its RELAY system to revamp dispatch-to-driver communications and workflow.
Motorcity’s RELAY is a real-time messaging system that fleets use to give dispatchers one source of messages with drivers versus using multiple disparate systems leading to lost message threads.
RELAY integrates with multiple third-party ELD telematics, mobile communications platforms and devices, as well as new or legacy transportation management software systems providing increased visibility to information like hours of service.
With RELAY, fleets can organize drivers into groups to track conversations and complete digital forms on a timeline. Visual and audio cues alert dispatchers and drivers when new messages are received. RELAY also has real-time chat, group messaging, a powerful search engine, and other easy-to-use features.
Motorcity delivers RELAY as a cloud-based solution that is integrated with FirstFleet’s mobile platform powered by Platform Science. Through the platform, FirstFleet can customize its workflows down to an app-by-app and driver-by-driver level and create in-cab technology experiences that best suit specific business objectives.
“We built RELAY to address the communication and messaging problems that motor carriers and drivers experience with traditional TMS and back-office systems and are extremely proud to count FirstFleet as an early adopter of this new messaging solution,” Bob Stemple, co-founder and president of Motorcity Systems, said.
Officials at FirstFleet, based in Murfreesboro, Tennessee, said their goal is to continue making strategic investments in technology that returns productivity and efficiency to its operations, and enables the company to be agile in its offerings to customers and drivers.
“RELAY has allowed us to merge the communication streams of in-cab and SMS solutions for our drivers and dispatch teams which in turn provides increased visibility and accessibility in an area that has historically been limited to the sender and receiver,” said Austin Henderson, Chief Information Officer of FirstFleet. “In short, more eyes on the communication stream increases our communication flow and thus increases satisfaction for all parties involved.”
To learn more about how RELAY, visit: https://www.youtube.com/watch?v=MTm6oNzvDl0.
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