SC Fuels, a wholly owned subsidiary of Pilot Travel Centers LLC is acquiring the cardlock, fueling and lubricants assets from Downs Energy.
“Together, SC Fuels and Downs Energy bring nearly two centuries of exceptional service with a customer-first approach, and this acquisition increases our ability to provide responsive, reliable and localized fuel supply,” said Sherry Thomas, vice president, wholesale for Pilot Company. “As we welcome new team members and customers, we look forward to being Southern California’s single choice provider of fuel, lubricants and fleet card services.”
Expanding Footprint in Southern California
The acquisition further expands SC Fuels’ presence in Southern California to meet the region’s growing need for petroleum products and services, offering access to more than 50 cardlock fueling locations and an end-to-end fuel delivery network, according to a company press release.
The deal closed on Oct. 1.
“As part of this transition, Downs Energy team members who support the cardlock, fueling and lubricants business will join Pilot Company, creating new opportunities for customer growth and development while ensuring the same level of dedicated service,” the company said.
Dana Guthrie is an award-winning journalist who has been featured in multiple newspapers, books and magazines across the globe. She is currently based in the Atlanta, Georgia, area.
I was a Downs Energy Customer and always had terrific service. Then one day I called them to place an order and the phone was answered “SC Fuels” When I tried to place an order I was told that all orders have to be placed via email and was given the email address. I sent an email, two days later, still no response. I called them again and tried to place an order and was again told I had to place orders via email. I told them I tried two days ago and they said “We’ll take care of that right away, you’ll hear from us today”. It’s been two weeks now and still haven’t heard from them.
So today I called them to ask them to come pick up 4 of their empty drums. (I ended up having to buy the product I needed from another company because they never responded but I still had 4 of their drums). They put me on hold and said “Let me go ask a manager if we provide that service or not”. I remained on hold for 12 minutes, they never came back to the phone. When I called them back I got an answering service who offered to take a message. What a horrible company! Do yourself a favor and don’t start doing any business with them. Their customer service is absolutely the worst.