PORTLAND, Ore. — Daimler Trucks North America (DTNA) has introduced new roadside assistance programs for both Freightliner and Western Star customers. Under the new programs, DTNA will utilize FleetNet America to provide emergency roadside-assistance services, including towing and recovery, mobile truck repair, tire repair and more.
“While unanticipated breakdowns are an unfortunate reality of driving a truck, we want to give customers peace of mind that their issue is being addressed immediately and effectively,” said Paul Romanaggi, chief customer-experience officer for DTNA. “FleetNet’s vast resources and 24/7 availability will help maximize uptime and get trucks back on the road as fast as possible to help our customers keep the world moving.”
The new programs are designed to give Freightliner and Western Star customers a seamless customer experience. In many cases, customers will be directed to the DTNA service network for root cause analysis and repair — or when necessary to ensure faster assessment and initial diagnostics, to the closest FleetNet America service provider selected by the customer. Through both of the purpose-built programs, real-time updates will keep customers informed of the status of their repair. Customers can opt to receive updates via the FleetNet app, online or through text and email, or they can set up a custom communications system to best fit their needs.
In addition to the same features Freightliner and Western Star customers received from DTNA’s previous roadside-assistance management services, FleetNet will provide services such as Vehicle Maintenance Reporting Standards (VRMS) coding for all events and more efficient invoicing. Additional program enhancements will be announced at a later date.
The new Freightliner and Western Star roadside assistance programs have replaced previous programs offered by DTNA. For more information about the Freightliner assistance program, click here; for Western Star, click here.