BIRMINGHAM, Ala. — McLeod Software has released version 20.1 of its LoadMaster Enterprise and PowerBroker software solutions.
With the release of Version 20.1, McLeod has introduced a new customer management screen that provides the customer service representatives with a new role-based cockpit environment that puts everything they need in one place, eliminating the need to leave that single view for most of their daily work.
This new easy-to-view, all-in-one-place environment will help CSR’s be more productive, as they work to make decisions and make changes to orders, according to Kristan Hill, marketing manager.
The new environment provides a dashboard view with access to board statistics, market rates and dispatch information, all of which is vital to helping the CSR make faster decisions with a complete view of company requirements.
Hill said profiles could be created to filter information for more specific user views the individual CSR needs based on customers, regions, order status, order types, inbound and outbound destination.
Multiple profiles can be readily available to the CSR, which are displayed in a multi-tab format in the new customer service management screen.
“The new environment also displays the individual movements for each order to provide the CSR with a complete view of their workload with order and movement status information,” Hill said. “It also shows the movement’s stop with detail information, so users don’t have to navigate to another screen. Tracking, service incidents, appointment detail, OS&D are all visible on one screen.”
McLeod Software’s Cloud IQ is a McLeod hosted, cloud-based version of the McLeod IQ analytics product that customers can deploy quickly without the investment in hardware and infrastructure.
The Cloud IQ Business Intelligence solution provides broad insight by giving visual analysis along with the ability to drill down and understand what is behind the numbers. Using Microsoft’s Power BI, Excel, or Reporting Services (SSRS) to access the Cloud IQ model, companies can be up and running in a matter of days with a full suite of standard reports and dashboards, Hill said.
With the release of PowerBroker Version 20.1, McLeod Software is introducing the new carrier app to help brokers get the best carriers and the best drivers covering their loads.
The McLeod carrier app delivers a broader set of capabilities for Digital Freight Matching than other apps in the marketplace that actually just provide load tracking. It also gives users the ability to offer and cover loads through a secure connection to the PowerBroker system,” Hill said. This means that logistics companies using PowerBroker can now deploy some of the same capabilities widely touted by the “digital brokers,” who seek to engage carriers looking for loads through their mobile app, she said.
The McLeod carrier app helps to establish better communication between a carrier driver, the carrier back office team, and the broker.
“Brokers can send order offers directly to carrier administration or carrier drivers from PowerBroker,” Hill said. “Carrier drivers can view, accept, counter, or decline load offers directly from the mobile app. Brokers using McLeod’s rapid alert notification system (RANS) can be alerted immediately of driver load acceptance, and send load confirmations seamlessly back to the driver or their home office. Streamlining the process gets loads covered faster.
The McLeod carrier app is designed so that carrier drivers can view and respond to mobile messages with the broker’s dispatch, interact with free form messages via the app, receive important documents, such as permits, and add call-ins to update arrival times.
Hill said one way brokers can differentiate themselves is with their carrier base is by helping those carriers deal with the greatest capacity thief in our industry, detention. Carrier drivers that provide tracking can allow PowerBroker users to take advantage of capabilities like symphony mobile communications, to visually see all carriers with loads and their progress. But the real payback is probably in the ability to use Symphony along with McLeod’s Detention management module.
“By knowing a carrier’s arrival and departure information, PowerBroker customers can use the Detention Management module to more accurately track, warn shippers of detention, and bill detention charges on behalf of the carriers, thus working for them with a fully automated process,” Hill said.
For more information, visit www.McLeodSoftware.com.