GILBERT, S.C. — Diesel Laptops, a distributor of commercial truck diesel diagnostic software, hardware and services, has launched a Virtual Diesel Technician Program.
This program is a first in the commercial truck and off highway industry and is a real solution to the current diesel technician shortage that exists, according to according to Tyler Robertson, CEO of Diesel Laptops.
Clients that utilize this program have full, unlimited access to Diesel Laptops’ certified, in-house diesel technicians who are available via phone and live chat and can both remote access the client’s diagnostic tools, and video stream through the end user’s mobile device.
The program also grants clients access to the wide array of repair information that Diesel Laptops has created.
This repair information includes VIN decoders, labor time guides, repair information on over 70,000 diagnostic fault codes, wiring diagrams, component locators, torque specifications, parts cross referencing, step-by-step repair information, and much more Robertson said.
These applications are provided through traditional desktop applications, along with websites and mobile applications.
“We all know that it is difficult to find qualified technicians,” Robertson said. “We also know it’s difficult for most shops to acquire the resources they need to properly diagnose and repair commercial trucks. The Virtual Diesel Technician Program gives repair shops access to both live, real world diesel technicians and repair information.”
Diesel Laptops is staffed with certified diesel technicians from a variety of industries, and currently handles more than 50,000 customer repair, software, and diagnostic questions every year, Robertson said.
“These are all documented and organized in the company’s database, allowing Diesel Laptops to build the world’s largest database of solutions for known symptoms and diagnostic codes,” he said.
To learn more about the Virtual Diesel Technician Program, including watching an explainer video, visit www.DieselLaptops.com
Diesel Laptops, founded in 2014, provides specialized diesel diagnostic equipment for the commercial truck, construction, automobile, agriculture, marine, and off-highway markets. Diesel Laptops is the industry leader in diesel diagnostic tools.