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TDOT unveils new hotline for reporting roadway maintenance issues

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TDOT unveils new hotline for reporting roadway maintenance issues
The Tennessee Department of Transportation is launching a new hotline for drivers to report potholes and other maintenance issues that may be considered roadway safety hazards.

NASHVILLE — The Tennessee Department of Transportation (TDOT) is launching a new hotline for drivers to report potholes and other maintenance issues that may be considered roadway safety hazards.

“We all know it’s been a terrible year for potholes and here at TDOT we are always looking for ways to improve our customer service,” said TDOT Commissioner Butch Eley. “For the citizens, this hotline will give them another convenient way to report maintenance problems on our interstates and state routes. For TDOT, this centralized way of receiving, processing, and tracking information will enhance our operations.”

The new hotline number is 833-TDOTFIX (836-8349). The virtual call center operates from 6 a.m. to 6 p.m. Monday-Friday. If someone calls on holidays, weekends or after hours they can leave a message or call back during business hours.

The call center agent will ask the driver a series of questions and submit that information through TDOT’s online maintenance work request form.

Drivers should remember Tennessee’s Hands-Free Law when calling the hotline. Citizens can still alert TDOT to potholes and other maintenance issues using this online form: https://www.tn.gov/tdot/maintenance/maintenance-request.html

 

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The Trucker News Staff produces engaging content for not only TheTrucker.com, but also The Trucker Newspaper, which has been serving the trucking industry for more than 30 years. With a focus on drivers, the Trucker News Staff aims to provide relevant, objective content pertaining to the trucking segment of the transportation industry. The Trucker News Staff is based in Little Rock, Arkansas.
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